FAQ'S

Where are the products made?

All of our products are handmade in our facility in Brooks, KY. All materials for our metal arts products are locally sourced and made in the USA.

Do we accept custom orders?

Yes, please take a look at our Custom Orders page. All current information will be posted to the Custom Orders page. Current lead time is 2-3 weeks. 

Return Policy:

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

If the item you ordered arrives damaged, defective, or for any reason is less than what you expected, PLEASE contact us via email to discuss. Please don't leave feedback on your order until you allow us to respond to your issue.

PERSONALIZED ITEMS can not be returned.

Refund Policy:

Custom items cannot be returned unless they arrive damaged from shipping. Standard items (undamaged) may be returned within 30 days of the purchase date. You are responsible for return postage. Money will be returned either via Paypal or through Shopify checkout depending on how you paid. International customers will not have shipping charges refunded for returned items unless the item was damaged during shipping.

How do we ship:

Most US orders ship via USPS but we may occasionally use UPS or FedEx depending on the item and ship to location. Most international orders now ship via DHL.

★ International customers please be aware that there will likely be a customs charge or VAT tax due upon receipt. We unfortunately cannot prepay these charges and you will be responsible for any fees once the package arrives in your country.

Additional Policies:

If ordering a custom or personalized item, it is your responsibility to correctly provide the information required to complete the order. 

Coupon codes must be used during checkout. We will not give partial refunds for missing coupon codes. 

You must provide a good ship to address to guarantee delivery of your order. Please check your ship to address when you place your order and if changes need to be made we must be notified the same day the order was placed. Once a package ships we can't reroute it while in transit.

Please read the description for the item you are purchasing. The description includes the dimensions of the item. If you are unsure how large an item is after reading the dimensions, it would be advisable to look at a tape measure or measuring stick to compare. 

When in doubt contact us for additional information or help at any time. We strive to offer great customer service and are willing to help and answer questions and concerns.