Thank you for visiting and shopping at Knob Creek Metal Arts. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If products will need to be made, normal current lead time is 3-4 days. We do keep some items in stock. If your purchased item is in stock, it will ship the next business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We use USPS Priority Mail service for most orders. Large orders are usually shipped via UPS. Wholesale orders are shipped by UPS, FedEx or freight carrier depending on the size of the order.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Knob Creek Metal Arts ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
How can I track my package (international)?
In your shipping confirmation email, you'll get a link to the tracking information. From there, please plan an additional 7-10 business days before delivery. In some cases, delivery time may be longer depending on the country.
My tracking info shows my package was delivered, but I never received it.
Knob Creek Metal Arts provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Knob Creek Metal Arts does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier.
If the error is on our part, we will make it right for you.
Customs, Duties and Taxes
Knob Creek Metal Arts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Knob Creek Metal Arts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Knob Creek Metal Arts for resolution options. Please take pictures and email us within 48 hours of delivery. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Please save all packaging materials and damaged goods.